Posted by & filed under Hardware.

How do you solve simple computer issues? Hopefully not like I do.

Do you start with the simplest solution first? Or do you start with the most likely solution?

Suppose you return to your computer, open up Google and nothing displays. What do you do first?

Do you:

  • Check the router for status indicators and connectivity?
  • Check the modem for status indicators and connectivity?
  • Call your ISP immediately?
  • Ping a known good server?
  • Check for viruses and malware?
  • Delete all DNS cache?
  • Confirm IP and gateway settings?
  • Examine the Hosts file?
  • Check the network cable?
  • Reseat the network card?
  • Something else?

Most of us tend to test what the most likely cause should be. Every once and a while even a good technician will overlook the obvious either by discounting the possibility of it happening, or simply forgetting it as a step.

In my case the Internet wasn’t working. With a complete lack of problem solving procedure, after checking numerous items and not the obvious ones, I was ready to declare it a hardware problem – when I noticed my cat was chewing on something…

Chewed up CAT5

How many times have you overlooked the obvious or forgot a simple step that would have saved countless hours in diagnosing a problem?

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One Response to “How do you solve simple computer issues?”

  1. rick

    If it’s a connectivity issue I always try to start with a command line check, windows or *nix.

    1) Do I have an IP? ifconfig or ipconfig
    2) Can I ping the Gateway that is set?
    3) Can I ping 4.2.2.2 (Verizon DNS Server)
    4) Can I ping a known domain, mine or otherwise…

    Usually by this time you know what kind of connectivity Issue you have.

    1) I have an IP, ok, what can I ping. I can ping gateway but nothing external…(Router, DNS, or ISP Issue)

    2) I don’t have an IP, is the cable connected and router on? Is my NIC disabled? (NIC, Cable, Router, Switch)

    3) I have IP, I can ping gateway and I can ping domains, could be Malware or Browser Hijack…..

    Reply

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